Analyze everything
Truly understand
your calls
Find invisible threats
Measure what matters
See, understand, transform...repeat
Deliver feedback immediately
ANALYZE EVERYTHING
On average only 3% of calls ever get reviewed. We help you capture insights from every conversation.
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Our state-of-the-art platform lets you analyze 100% of your conversations
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We can ingest years' worth of historical data to help you understanding trends and patterns while also giving you near-real-time insights for new conversations
TRULY UNDERSTAND YOUR CALLS
Our AI brings human-level understanding to your conversations capturing the subtleties and nuances your agents could miss.
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Our state-of-the-art generative AI lets you understand customer conversations with human levels of depth and precision
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You can zero in on specific events in the call, or look at the overall intent and outcome of your calls on the same platform
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What could you do if you had an army of intelligent and diligent analysts listening to every call? You can achieve this with Mova today
FIND INVISIBLE THREATS
Uncover hidden threats to your reputation and brand and get critical feedback on your products.
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We can highlight drifts in compliance before they become a problem
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We identify product feedback and opportunities that may be missed by your agents
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We identify which agents are in it for your company and brand and which are in it for commissions
MEASURE WHAT MATTERS
Get to the metrics that actually drive your business instead of settling for vague proxies like tone and keyword.
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Our AI is advanced so you no longer have to rely on poor quality metrics such as words-per-minute, number of calls in a day, sentiment, etc.
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Instead, you can now focus on metrics that really drive outcomes such as finding out how successful agents turn a 'no' into a 'yes', or how the best reps navigate complex conversations efficiently and positively
SEE, UNDERSTAND, TRANSFORM... REPEAT
The wait is over...insight discovery and business transformation cycles now happen in days, not months.
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Mova is not a static call center dashboard, it is a dynamic tool that lets you go from insight to action in hours or days, not weeks
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You can see a new opportunity for improvement, test it against real customer data, and get new training notes out to your people in a day or two
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Then immediately start to monitor how well agents are applying the new processes and measure how successful they become
DELIVER FEEDBACK THAT COUNTS
Instantly measure your calls, provide real-time auditing and feedback to your call center team driving high quality and consistent standards.
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Only Mova gives detailed and personalized feedback to your agents instead of vague and inaccurate metrics like call completion time and customer sentiment
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Executives, managers, and agents all receive the right level of detail for their needs
“Mova has been fantastic to work with. They listened to our priorities and challenges. Then, using their platform, delivered dashboards that allow us to effortlessly monitor quality control, look for opportunities to coach and train, and see if our efforts are improving outcomes week over week. No more wasting time spot checking calls - we get a broad measure of improvement at a glance. "
Vice President – Simplex Health