Post-Call Conversational Analytics Like You've Never Seen
Mova.AI delivers the industry’s most advanced conversational intelligence platform - transforming every interaction into real change.
Have complex call types?
Mova is designed specifically to analyze complex and emotive calls with ease.
Depth and Precision
AI is table stakes, only Mova has the depth and precision you need to give you instant answers to your most complex questions.
Use AI Voice Agents?
Understand customer reactions to your AI voice agents, check for compliance and quality, and analyze containment fallout.
Improve Outcomes
Mova's leading edge platform coaches the agent, not the call. We lift the agent up, make them better, improve quality and increase revenue.
100% Compliance and Quality Scores
Set it once and score every call, automatically remind agents who underperform, track adherence.
Delivering Value to our Customers Everyday
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Bring Human-Level Understanding to 100% of your calls.
Short summary of the platform’s capabilities: AI-driven insights, omnichannel analysis, real-time sentiment tracking.
What Our Customers Say
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"The strategic impact is clear with insights contributing to an 87.6% decrease in complaints year-to-date and associate coaching increasing by 30%"
Todd Bogdan
Chief Operating Officer
"Mova’s AutoCoach not only understands our playbook, it also codified and allows us to create a new set of KPIs based on soft skills and outcomes impossible to do without Mova."
Nick Borunda
VP Digital Strategy & Performance Marketing
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"By understanding what truly happens in our customer interactions, we’ve been able to enhance sales consistency, elevate compliance standards, and strengthen the overall performance of our sales organization."
Ben Bacca
Sales Development, Spring EQ
Audio Recordings
Call Transcripts
Text Messages
Emails
Support Tickets
Multiple AI techniques.
AI isn’t one size fits all. Deploy different types of AI for different types of analyses:
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Large Language Models: Analyze the whole conversation where the models understand context.
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Intent-Detection: Find similar meanings across your calls, no need to program all possible cases.
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Advanced Topic Modeling: Truly understand both sides of the call without knowing what to ask - interrogate your unknown-unknonws.
Multiple output types.
Like AI Techniques, outputs are tailored for the objective in mind:
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Spin up powerful dashboards in seconds: Understand patterns, gaps, and opportunities across time, agent, product, location and more.
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Use AutoCoach to autonomously build personalized coaching tips and deliver to agents only when they need it.
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Trigger a contextual report: find the needle in the haystack with individual call PDFs to be delivered to managers, coaches, or agents on performance.
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Mova meets you where you are: push your output via API to CRMs, GRC tools, and other systems.
Easily integrates into your environment
Simply connect and embed your systems through our wide array of API connectors, lightening the load on your internal IT team
CCaaS
Connect directly to your telephony system using just credentials
API
Our bi-directional API allows you to push your data in and pull our your results with ease
CRM
Send call scores, call summaries, follow ups, and other insights to your CRM instantly
Embed
Save your team another login and embed the Mova platform in your CRM
Multiple ROI paths.
Imagine having an army of people listening to every customer interaction and summarizing where you should make changes to your business, finding hidden risks and opportunities. Imagine no more:
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Truly understand what makes your top agents the best and train the rest.
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Find nuanced buying signs in your customer conversations that agents might miss.
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Capture compliance slips early and remediate quickly.
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Find potential brand risk themes hidden inside your customer interactions.
